Contact Us

Get in touch with any questions and comments.

The best way to reach us is by using the contact form on this page, sending us an email to info@whisky.lu or calling us on  (+352) 691 599 199.

The information you provide us is kept strictly confidential and is used only by us to communicate with you.

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    We will not share your email with anyone else. 100% privacy. No spam. No games. Guaranteed.

    Your Privacy is important to us!

    We are committed to protecting your privacy. That is why we need your consent to receive emails from us so we can contact you in order to reply to your inquiry. Obtaining your agreement is one of the requirements of the European GDPR law. This law only affects you if you are in Europe but it is good for your privacy and since we care about it, we have adopted the GDPR law across our website and we are fully GDRP compliant. It is all explained in our Privacy Policy.

    If you’d prefer that you emailed us instead of using this form, please do so at info@whisky.lu.

    Other Ways To Reach Us

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    Email Us

    info@whisky.lu

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    Call Us

    (+352) 691 599 199

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    Write To Us

    Our office address is
    54, rue Koerich
    8437 Steinfort
    Luxembourg

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    Local Stores

    Come in and visit us in our local stores and show rooms.

    We are always happy to see you so in order to avoid disappointment and to make sure someone is there to meet you so please let us know when you are stopping by our Luxembourg store.

    To make an appointment for a visit please contact us.

    Luxembourg

    54, rue Koerich
    Steinfort 8437
    Luxembourg
    Phone: +352 691 599199
    Email: info@whisky.lu

    Monday9:00 AM - 5:00 PM
    Tuesday9:00 AM - 5:00 PM
    Wednesday9:00 AM - 5:00 PM
    Thursday9:00 AM - 5:00 PM
    Friday9:00 AM - 5:00 PM
    SaturdayClosed
    SundayClosed

    Please make an appointment before visiting this store! Call us or email as for an appointment.

    Trier

    Franz-Georg-Strasse 50
    Trier 54292
    Germany
    Phone: +352 691 599 199
    Email: info@whisky.lu

    Monday8:30 AM - 7:00 PM
    Tuesday8:30 AM - 7:00 PM
    Wednesday8:30 AM - 7:00 PM
    Thursday8:30 AM - 7:00 PM
    Friday8:30 AM - 7:00 PM
    Saturday8:30 AM - 7:00 PM
    SundayClosed

    You are welcome to stop by at any time when we're open, there is a bar and a show room in this location!

    Frequently Asked Questions

    Please read our FAQ, before contacting us, you would often find your questions already answered there.

    The Luxembourgish Cask Selection specializes in finding exclusive, unique, collectors' grade, limited edition, special, rare and sometimes even strange independent bottlings of single cask, single malt and blended whiskies.
    We go to great lengths to find the best and the rarest of the drams and to bring them here for you to taste. Every month, we spent countless hours looking for those unique, exclusive, different, rare and often even strange drams. We enjoy doing that but what we LOVE doing more is bringing those bottles in and tasting the malts! That is why once we find those rare drams, we bring them here and we always make sure that you can taste every single one of them!
    The Club is a group of whisky connoisseurs, collectors, aficionados, and other people who appreciate great exclusive whisky. With their club membership, they receive a monthly delivery of a bottle or a box of  small taster bottles. That gives them the opportunity to sample, taste and enjoy delightful whisky every month, from the comfort of their own home. It’s like a night out at an exclusive whisky private membership bar without leaving your home. We invite you to join the club. It's well worth it and is a great experience too!
    Every month we ship you a box of a collectors' grade whisky with all the information you need to have an enjoyable tasting at home. The membership fee depends on your selection of a membership type and is charged to your card every month. It covers cost of whisky and shipping. No additional payments are required. There are no hidden fees or charges.
    Then our Gift Membership is ideal for you. You only pay for it for three months and it's a one-time payment, so no recurrent paying there.
    Yes, your membership comes with many complimentary items. They are also yours to keep if you decide to cancel your membership. Check here for more details.
    Yes, you can. Our most exclusive bottles are always reserved for our members but we send out an email once a month with the selection we currently have so everyone can choose from it. To start receiving that email, simply scroll to the end of the page and put you name and email address in the signup form.
    Yes we sure do! Please contact us and let us know what you are after. We are happy to help out social clubs, groups of friends or regular tasting nights.
    Your order is processed right away and we generally ship it out within 5 work days. Membership packages are sent once a month. All orders are shipped registered mail or courier so you can track it at any time. All orders require ID prior to being picked up (because it is alcohol).
    Easy! Just let us know. Contact us or email us at info@whisky.lu
    If you need to update your address, pause your subscription or just skip a month, you may do this too. Again, simply contact us or email us at info@whisky.lu
    We can ship your order to almost every country in Europe, including the UK.
    Yes. The recipient must be 18 years of age or older and must be there to sign for the delivery. Because of the nature of the products we sell, we must make sure that the recipient is at least 18 years old. 
    We accept all major credit and debit cards, PayPal, direct bank transfers and cash on pickup. You can select your preferred method of payment at checkout.
    Yes. Place your order and choose pay to pay by bank transfer or cash on pickup. Alternatively you can also simply call us at +352 691 599 199 with your order number to pay over the phone.
    Yes. Please call us during office hours on +352 691 599 199. Our office is open Monday to Friday 9am - 6pm CET.
    In the highly unlikely event that your parcel is damaged, or shows signs of having been tampered with, you should refuse to sign for it and have it returned to us. You should contact us immediately if this happens. If you sign for your parcel and subsequently find that something inside is damaged, please take photos of the damaged box and contents and send them to us so we can work out the best way to go about it.
    Orders that are not damaged can still be returned to us but only in their original unopened packaging and the bottles should be sealed with no signs that they've been tampered with. Upon receiving the bottles back, we will issue a refund for the bottles. We cannot refund shipping costs.
    We usually ship your order within 3 days after it has been received. The delivery times depend entirely on your local postal service. On average that takes another day or two.
    All transactions made on the our website are secure and are done over a 256-bit SSL secure connection. In addition, we do not store any of your data on our servers -- it is all processed by the credit card processor we use (Stripe and PayPal).